FAQs

PURCHASES

Q: ARE YOUR PRODUCTS AUTHENTIC?

YES YES YES, 100%!

Q: MY FOVOURITE ITEM IS OUT OF STOCK NOW! WHEN WILL IT BE RE-STOCKED?

Click on “Email me” located on the specific product page, you will receive an immediate notification as soon as the product is available for purchase

Q: I DON’T SEE THE COLLECTION PRODUCT I WANT ON LOVELL?

Drop us an email at info@lovellcosmectic.com and tell us what you are looking for. We have super friendly customer service team to offer you the best service possible!

 

PAYMENT 

Q:WHAT ARE THE METHODS OF PAYMENT WE ACCEPTS?

For local orders, we accept Paypal and Bank Transfer*.

For International orders, we accept Paypal only. 

 *Bank Transfer to:

CIMB Account Name: MOUNTFABER ENTERPRISE
Account No : 8008841597

Q: WHAT IF I DON’T HAVE A PAYPAL ACCOUNT?

You don’t need one!

As long as you have a credit or debit card, you are able to key in the details manually and they will charge your card independently. However, we do encourage you to create a PayPal account for easier and fuss free transactions.

 

SHIPPING

Q :WHAT IS THE BEST SHIPPING SERVICE THAT YOU OFFER?

Parcel shipping take around 1 to 2 days time frame , we charges Flat Rate RM6 .

Q: DO WE SHIP INTERNATIONALLY?

SORRY.Currently, we only ship within Malaysia.